DISPATCHER

Job Title: DISPATCHER

Salary range: $20.10/hour

Department: Police Department

Hours: Full-time

Job Description:

General Purpose:

Responsible for dispatch of Police, Fire, EMS, Rural Fire, and Sheriff units to emergency situations. Maintains records and handles citizen calls.

Cultural Values and Competencies:

The mission of every employee at the City of Trinidad is to deliver exceptional value and quality of life to all of our citizens.  Each employee is measured by the ability to adhere to the city’s core value of Pride which is delivered through Purpose, Responsibility, Integrity, Dependability and Excellence.  As a City we embrace and celebrate diversity and equity for all citizens and recognize that it is a privilege to serve the citizens of Trinidad, Colorado.

Essential Duties and Responsibilities:

The following statements are illustrative of the essential functions of the job and do not include other nonessential or peripheral duties that may be required.  The City of Trinidad retains the right to modify or change the essential duties and additional functions of the job at any time without notice. Examples of duties are not intended to be all-inclusive or restrictive.

Note:  Regular and predictable attendance in the performance of this job is an essential function.

  • Receives complaints from individuals by telephone, E911, and email.
  • Operates two-way radio to dispatch Police, Fire, EMS, Rural Fire, and Sheriff units to emergency situations and maintains communication with public safety units in the field.
  • Maintains a variety of records and forms.
  • Handles complaints and assigns response.
  • Operates telephone, E911 system PSAP, and NCIC and CCIC terminals.
  • Performs other duties as assigned by the supervisor
  • Works rotating shifts, including nights, holidays and weekends; work on an on-call basis
  • Obtains complete and accurate information from individuals who during emergency situations may be emotionally distraught, angry or difficult to understand

Job Qualifications

Required Education and Experience:

High school education or G.E.D. and six to twelve months related experience or training; or equivalent combination of education and experience.

Other Necessary Requirements:

  • Must possess a valid current state-issued driver’s license and not be under suspension, revocation or denial nor have any prior alcohol related driving offenses within the last five years.
  • Successful candidates must pass a background investigation and drug screen prior to employment.
  • Maintains certification in CPR, first aid and Emergency Medical Dispatch.
  • Must be able to obtain and maintain CCIC/NCIC certification.
  • Must successfully test for certification on terminal within six (6) months from date of hire.
  • Successful candidates must pass a physical and psychological examination in accordance with job duties.

Necessary Knowledge, Skills and Abilities:

Knowledge of:

  • Computers and programs, utilities, and municipal operations
  • FCC Rules and Regulations

Skilled in:

  • Excellent communication skills both oral and written
  • Listening and verbal communication in order to operate radio and telephone systems and receive and relay information from emergency services personnel and citizens, etc.
  • Prioritizing projects and daily workload

Ability to:

  • Analyze situations quickly and make independent decisions based on sound reasoning, good judgment, established procedures and proper interpretation of City ordinances.
  • Perform duties independently and with initiative.
  • Work in a fast paced environment, while being able to maintain a professional and courteous attitude.
  • Demonstrate strong organization skills and a willingness to be pro-active and accept new challenges.
  • Handle multiple tasks simultaneously with frequent interruptions.
  • Maintain effective working relations with superiors and subordinates.
  • Learn the operation of a two-way radio system.

Working Conditions

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate. Duties are generally performed in an office setting with a controlled environment. This position will work nights, holidays, and weekends.

Physical Activities:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and ability to adjust focus.

Tools and Equipment Used:

Personal computer, Microsoft Office Suite, and databases; phone; fax and copy machine.

Supervision Received:

Works under the general supervision of the Communications Director.

Supervision Exercised:

Generally None.



Download and complete application. Return application to mandi.schlensker@trinidad.co.gov

Download Application